Thank you for shopping with us. We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to cancel your order or request a refund.

At Namami, we take great pride in offering authentic spiritual products that are deeply rooted in Hindu culture and tradition. Due to the sacred and sensitive nature of our items, we follow a strict return and replacement policy to maintain the purity and integrity of our offerings.

Cancellation Policy

We do not accept cancellation requests after 1 hour of placing an order. Once an order is placed and confirmed, we start processing it immediately to ensure prompt delivery to our customers. Therefore, we cannot guarantee cancellation after this timeframe.

Cancellation Charges Policy:

Namami does not charge cancellation fees to customers who cancel their orders within the 1-hour window.

In case Namami has to cancel an order unilaterally due to unforeseen circumstances (stock unavailability, logistics constraints, etc.), we do not charge any cancellation fees, and the full amount is refunded.

This ensures fair treatment for both parties in accordance with government e-commerce guidelines.

Refund & Replacement Policy:

• We offer a 1-day replacement policy for items that are damaged, defective, or if you have received the wrong item. To be eligible for a replacement, you must contact us within 1 day of receiving your order and provide proof, such as unboxing videos and images (Mandatory).
• We do not accept returns for size issues, quality concerns, or personal preferences. Please refer to the product descriptions for sizing information before making a purchase.
• Any items that have been damaged or washed by the customer, not sent in their original packaging, or not in their original condition are not eligible for return or replacement.

Replacement Process:

• Initiate Request: Contact us within 1 day via WhatsApp or email if you need a size change. Provide your order number and the new size.
• Return Product: Send the unused product back to us in its original packaging.
• Verification: We'll inspect the product. Once approved, we’ll proceed.
• Replacement Fee: A flat fee of ₹200 will be charged for approved size exchanges, covering shipping and handling.
• Receive Replacement: After payment, we'll dispatch your new size and provide a tracking number.

Complaint Acknowledgment & Resolution Timelines:

Once a complaint is raised via email or our support channels, our grievance officer will acknowledge the complaint within 48 hours.

We aim to resolve all customer complaints within 30 days from the date of receipt.

For quick assistance, please email us at hey@shopnamami.com (Mon–Sat, 10 AM–6 PM).

Note: In case of unforeseen circumstances, the brand reserves full right to void the shipment and process a refund in case of the applicable order.

Please note that Namami reserves the right to refuse any returns or replacements that do not meet our policy guidelines. If you have any questions or concerns about our refund and return policy, please email us at hey@shopnamami.com (Mon–Sat, 10 AM–6 PM).

Thank you for shopping with Namami.